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The PCMA Pacific Northwest Chapter’s May education program was held on May 18, 2016 at the Metropolist in Seattle, Washington.  For those of you who attended, or did not attend the program, my presentation, “The Evolution of Contract Negotiations” is available below. The presentation covers a number of current hospitality group sales contracting issues, including some thoughts on the future of the group travel segment.  A huge thanks to the PCMA Northwest Chapter for inviting me to attend.

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2016 Hospitality Upgrade's Executive Vendor Summit is held in Atlanta, GA on March 30 - April 1, 2016.

For those of you who attended, or did not attend the conference, my presentation, "Evolving US and EU Privacy Laws”, is available below. The presentation reviews the rapidly changing landscape of US and EU privacy regulations and how compliance with those regulations will affect hotels and their many vendors and suppliers. 

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The annual HSMAI Digital Marketing Strategy Conference was held in New York, NY on February 17, 2016. 

For those of you who attended, or did not attend the conference, my presentation, “Distribution Parity: Where Do We Go From Here?”, is available below. It features an update on recent worldwide parity developments (through December 2015) as well as some practical distribution contracting recommendations.

Distribution Parity

 

 

 

 

 

 

Free to contact me if you have any questions.

This year's HSMAI Lodging Chief Digital Officer Executive Roundtable was held on December 8, 2015 at Washington, D.C.

For those of you who attended, or did not attend the Roundtable, my presentation, "Distribution Parity: Where Do We Go From Here?", is available below. It features an overview of recent worldwide parity developments in the online distribution world.

Feel free to contact me if you have any questions.

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2015 HFTP Annual Convention and Tradeshow was held in Bellevue, Washington from October 21-24.

For those of you who attended, or did not attend the Convention and Tradeshow, my presentation, “Who Moved My Minimum Wage?! (The Future of Tips & Service Charges)”, is available below. It features topic of understanding tips and service charges and how they may be used to comply with varying minimum wage laws.

Feel free to contact me if you have any questions.

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For those of you who attended, or did not attend the MPI Oregon Chapter event held in Portland, Oregon on October 20, my presentations are available below.

The presentations feature a review of the current top ten group contracting challenges that my national hospitality team is facing today.

Feel free to contact me if you have any questions.

Meeting Planners Perspective

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Supplier Side Perspective

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For those of you who attended, or did not attend the 14th Annual CIO Summit held in San Diego, California, below is my presentation, “The Blame Game”, which examines common technology procurement challenges associated with identifying the myriad of parties responsible for providing the desired systems or services, and provides recommendations for ensuring that when things go wrong, someone is ultimately responsible.

Feel free to contact me if you have any questions.

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For those of you who attended, or even those of you who did not attend, below is the program from my recent presentation in Houston, Texas at the 2015 Hospitality Law Conference.  Feel free to contact me if you have any questions.

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This week finds me at LA Live in downtown Los Angeles attending this year's PhoCusWright Conference.  Those in the hotel industry know LA live well - for the past few years the JW Marriott at LA Live has served as the host hotel for the industry's annual ALIS Conference. While ALIS is known for bringing together the hotel industry's best and brightest, I would submit that the 1600 plus attendees (from 40 plus countries) at this year's PhocusWright represent the future of travel and the hotel industry.

The first day of the Conference featured no less than 32 companies (of varying size and age) presenting their newest travel innovations. I sat through many of these presentations, which provided me an incredible look into the future of travel, distribution, the use of travel data and content and other travel innovations.  Some key takeaways . . .

- Web transparency (and its many effects) continues - a number of the presentations featured functionality allowing travelers to hold or book a specific rate and then cancel that booking and book at a new, lower rate in the days, weeks or months prior to arrival.

- Content is king - studies of travelers continue to show the value and influence if relevant, superior content - a number of the innovations presented either promoted their content (or access to third party content) or their ability to curate or organize content in a way no one else can (debatable)

- Cloud computing is ubiquitous - if you are in the computing world, you've known this for years.

- The travel experience - from the top of the travel "funnel" through the trip itself is becoming more segmented and bifurcated every day - no wonder hoteliers struggle to get theirs arms around and control guests' experiences - from inspirational searches, to pre-arrival communications and up-sells, to in-destination marketing, to post-stay feedback and evaluation - there are increasing numbers of industry participants that wish to control the guest's experience.

- Focus on ancillary services continues to grow. Innovators are looking beyond the large air and hotel components of travel to smaller, more fragmented ancillary services and products - rental cars, public transportation, restaurants and travel insurance.

The second day of the Conference featured a number of interesting substantive presentations leading up the afternoon's "keynote" addresses by Cvent, Ctrip, Homeaway and Expedia.  Similar presentations are scheduled for the third and final day.

Look for my  post-Conference blog post later this week!

For those of you who attended, or even those of you who did not attend, below are the slides from my recent presentation in New Orleans at the Executive Vendor Summit.  Feel free to email me if you have any questions.

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Greg Duff, Editor
Greg Duff founded and chairs GSB’s national Hospitality, Travel & Tourism group. His practice largely focuses on operations-oriented matters faced by hospitality industry members, including sales and marketing, distribution and e-commerce, procurement and technology. Greg also serves as counsel and legal advisor to many of the hospitality industry’s associations and trade groups, including AH&LA, HFTP and HSMAI.

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