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OTA & Travel Distribution Update - $5.2 billion spent in fraudulent hotel bookings; the dark world of travel search engines, hotels & online agencies; loss of Travelport's lucrative Flight Centre contract

My OTA & Travel Distribution Update for the week ending Friday, May 4, 2018 is below.  Not a lot of news this week, hence the abbreviated Update.

AHLA: $5.2 Billion Spent in Fraudulent and Misleading Hotel Bookings
Hotel Business - News, May 3, 2018
New research from the American Hotel & Lodging Association (AHLA) suggests that online booking scams and fraudulent and misleading travel websites and companies continue to mislead and confuse consumers.

Dissecting the dark world of travel search engines, hotels and online agencies
PhocusWire, May 3, 2018
We have always defended the notion that the value online travel agencies have is to provide visibility to hotels and help them generate new sales, sales that otherwise would be impossible to access. This greater exposure, by generating more demand for you, allows you to increase your average price, not only for OTAs but also for the rest of your channels, something which is highly positive and has a direct impact on your RevPar.

Travelport Lost Lucrative Flight Centre Contract to Distribution Rivals
Skift Travel News, May 3, 2018
There could be some Travelport drama in the second half 2018, given that New York-based activist investor Paul Singer of the hedge fund Elliott Management recently took an 11.8 percent stake in the UK-based travel technology group. But the shape of things to come are unknown.

  • Principal

    In addition to founding GSB’s national Hospitality, Travel and Tourism group, Greg serves as the Firm’s Chair, a role in which he oversees management of day-to-day operations and strategic direction in partnership with the ...

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Greg Duff, Editor
Greg Duff founded and chairs GSB’s national Hospitality, Travel & Tourism group. His practice largely focuses on operations-oriented matters faced by hospitality industry members, including sales and marketing, distribution and e-commerce, procurement and technology. Greg also serves as counsel and legal advisor to many of the hospitality industry’s associations and trade groups, including AH&LA, HFTP and HSMAI.

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