For those of you who attended, or did not attend the 14th Annual CIO Summit held in San Diego, California, below is my presentation, “The Blame Game”, which examines common technology procurement challenges associated with identifying the myriad of parties responsible for providing the desired systems or services, and provides recommendations for ensuring that when things go wrong, someone is ultimately responsible.
Feel free to contact me if you have any questions.
Greg Duff, Editor
Greg Duff founded and chairs GSB’s national Hospitality, Travel & Tourism group. His practice largely focuses on operations-oriented matters faced by hospitality industry members, including sales and marketing, distribution and e-commerce, procurement and technology. Greg also serves as counsel and legal advisor to many of the hospitality industry’s associations and trade groups, including AH&LA, HFTP and HSMAI.