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OTA & Travel Distribution Update: The hotel resort fee saga targeting Marriott continues; non-cancelable rates at the heart of pending Booking.com appeal; TripAdvisor fined over potentially fake reviews

This week’s Update includes additional background information regarding the ongoing resort fee saga, which many of you requested.  Enjoy.

Resort Fees – Part Two
Many of you have reached out over the past week to ask for more information on the pending litigation targeting Marriott and the events that led up to the claims.  We’ve attached copies of the Marriott complaint as well as the FTC report on resort fees that was issued back in January 2017.  Please let us know if anyone has questions or would like more information.   

Non-cancelable Rates at the Heart of Pending Booking.com Appeal
("Booking.com South Korean court appeal raises questions over consumer benefits of KFTC's corrective orders, extraterritorial enforcement aspirations," MLex Insight on Jul 17, 2019)
in arguments last week before the Seoul High Court, attorneys for Booking.com challenged the Korea Fair Trade Commission’s corrective order that Booking.comchange is its no-refund policy.  Back in 2017 (following an investigation into the practices of several online travel platforms operating in South Korea), the Korean regulator issued corrective recommendations regarding the platforms’ no-refund policies.  Expedia complied with the recommendations, and Booking.com appealed.  At issue in last week’s hearing was whether requiring the platform to abandon its no-refund policy (and the corresponding availability of certain discounted rates) was truly in the consumers’ best interests.   

TripAdvisor Fined Over Potentially Fake Reviews
("TripAdvisor fined 100,000 euro for consumer code violations," eTurbo News on Jul 18, 2019)
The Italian Council of State fined (100,000 euros) TripAdvisor last week for spreading false information on the source of its consumer reviews.  The fine follows previous sanctions by the Italian Competition and Market Supervisory Authority based on complaints by the National Consumers Union and the Italian association of hotels and tourism that the review platform should stop publishing anonymous (unverifiable) reviews.


Other news: 

Google to Congress: We’re Not a Travel Monopoly
Skift Travel News on Jul 16, 2019
If you run a hotel, airline, or online travel agency, and you thought you needed to buy advertisements in Google search or Google Trips, then guess again — it’s probably not as essential as you have long believed because consumers begin their travel searches with “specialist competitors.” 

Ebix to Acquire India’s Corporate Travel Player Yatra for $338 Million
Skift Travel News on Jul 17, 2019
Ebix, an Atlanta-based tech company, is buying Indian-based travel services provider Yatra Online for $337.8 million. The deal is the largest consolidation in India’s online travel market since MakeMyTrip acquired rival GoIbibo in 2016. Ebix’s core business is selling software to insurers.

Expedia warns travelers of customer service refund scam
Digital Trends News on Jul 17, 2019
Scammers are posing as employees of Expedia to take money from unknowing consumers, according to a press release. Expedia Group and the Better Business Bureau (BBB) have teamed up to warn consumers of these scams that have been reported within the last several days. 

  • Principal

    In addition to founding GSB’s national Hospitality, Travel and Tourism group, Greg serves as the Firm’s Chair, a role in which he oversees management of day-to-day operations and strategic direction in partnership with the ...

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Greg Duff, Editor
Greg Duff founded and chairs GSB’s national Hospitality, Travel & Tourism group. His practice largely focuses on operations-oriented matters faced by hospitality industry members, including sales and marketing, distribution and e-commerce, procurement and technology. Greg also serves as counsel and legal advisor to many of the hospitality industry’s associations and trade groups, including AH&LA, HFTP and HSMAI.

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